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Reseller Requirements:
- You must have either a Webmaster or
Webmaster Plus account. This account is not included in your
resellers. It is an account that we require in order to properly
manage your reseller accounts.
- Minimum of 5 domains. We allow you a
30 day period to sign up 5 domains. If after 30 days you do
not have five domains then your domains will be charged at our
regular prices.
- You must utilize our hosting plans when
adding new accounts. These plans range in size from 10mb disck
space/1GB bandwidth up to 300mb diskspace/10GB bandwidth.
Customer Support
Our technical support staff will handle
all of your customer requests. This feature is designed for those
resellers who prefer to have us perform their customer support
for them. We understand how difficult it is to perform 24/7 support
without hiring a small staff of technicians. This system frees
up your time to devote to other important issues such as marketing,
web devolopement and maintenance, or just take time off away from
your business without worrying about customer issues.
We will furnish you with a support form
that will send a ticket with your request to our support technicans.
If you like, you can furnish your clients with this same form
as well, but remember that all inquires will be answered by ehost4u
techs. Customers contact the support team and are serviced by
our tech support staff only via the ticket system. This way, all
replies are tracked, monitored and archived. In effect, for your
customers, Support Service is equivalent to an In-House Team.
By making ehost4u part of your support
team:
- Your clients are serviced, by trained Linux experts, 24hrs/day
everyday
- Your customers get immediate and quality replies. Pay less
for more. With ehost4u you get a readymade experienced support
team for much less than an In house support team. You save precious
time.
- Looking after support is a time consuming and exhausting task.
Offload support to ehost4u, while you concentrate on increasing
your revenue.
- Your support team grows as you grow bigger. In short you get
a totally scalable support.
- Your customers get serviced by friendly and patient support,
even when temperatures run high.
- You remain in Control. All communications with your customers
is handled only via Support Ticket systems which allows you
administer whatever is going on between support and customers.
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